Refund and Cancellation Policy

Effective October 29, 2026. Tradocket refund and cancellation policy. Contact support@tradocket.com.

14-day refunds

Request a full refund within 14 calendar days of the charge, no questions asked. This applies to the USD 99 one-time purchase and to each USD 9.90 subscription charge, including renewals. This policy does not limit any longer refund, withdrawal or other remedy required by law. You do not waive mandatory consumer rights by starting to use the software.

How to request

Email support@tradocket.com with the subject “Tradocket refund” and the PayPal transaction ID and purchase date. Do not include your PayPal password, recovery code or full card/bank details. We aim to acknowledge requests within two business days and process an approved refund within five business days. Payment-provider posting times vary. Refunds go to the original payment method through PayPal; currency conversion and issuer treatment are controlled by the payment provider.

Subscription cancellation

Cancel future charges directly in PayPal automatic payments: select Tradocket and cancel. Contact us if you need help. Cancelling does not itself refund an earlier payment; request the refund separately. Without a refund, access lasts until the end of the paid period. After a refund, the access associated with that charge is revoked; independently paid, unrefunded periods/purchases remain valid.

Failed activation, duplicate charges and disputes

If payment succeeded but activation has not arrived, keep your receipt and contact us rather than paying again. We will investigate and activate eligible access or refund the payment. Report accidental duplicate purchases promptly. Disputed or partially refunded payments may have their associated access temporarily suspended while reviewed. Local document drafts remain on your device; export a backup before making browser changes.